Our Quality

Park Place Surgical Hospital is dedicated to exceeding national standards for quality, safety and patient satisfaction. We use evidence-based measures to support the best possible patient outcomes and reduce or eliminate surgical complications.

Patient Satisfaction & Quality

Park Place takes the opinions of our patients very seriously, and continuously works to improve the hospital experience and the quality of our care.

One way we track our satisfaction and quality results is the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, which asks a random sample of recently discharged patients about important aspects of their hospital experience. These results are reported to CMS and the Agency for Healthcare Research and Quality (AHRQ), and may be viewed here.

Park Place uses a nationally recognized organization, National Resource Corporation, to gather feedback from our patients. This data includes inpatient (HCAHPS) and outpatient data giving Park Place a complete assessment of our patient's experience.

Park Place Surgical Hospital Patient Satisfaction Park Place YTD 2013 NRC Picker National Avg. 2013
Percent of patients rating Park Place Surgical Hospital as a “10” overall on a scale of 1-10 92% 86%
Percent of patients saying they would “DEFINITELY” recommend Park Place Surgical hospital to friends and family 90% 86%
Percent of patients who said they “ALWAYS” had confidence and trust in the nurses treating them 93% 90%
Percent of patients who said they “ALWAYS” had confidence and trust in the doctors treating them 93% 88%

Surgical Care Improvement Project (SCIP)

SCIP is a national quality partnership of organizations committed to improving the safety of surgical care through the reduction of postoperative complications.

As a partner in SCIP, our doctors, nurses, anesthesiologists, and other hospital professionals work together to reduce the risk of complications after surgery by using processes of care that have been proven to get the best results for patients.

Statistics for these and other measures are reported to the Centers for Medicare and Medicaid Services (CMS); see our most recent statistics below, or visit the Hospital Compare website for a full list and national averages

Park Place Surgical Hospital Outpatient SCIP Park Place YTD 2013 National Avg. 2011-12
Percent of patients who received preventative antibiotics within one hour prior to surgical incision 97% 97%
Percent of patients who received the appropriate preventative antibiotic for the surgical procedure 97% 97%
Park Place Surgical Hospital Inpatient SCIP Park Place YTD 2013 National Avg. 2011-12
Percent of patients who received preventative antibiotics within one hour prior to surgical incision 100% 98%
Percent of patients who received the appropriate preventative antibiotic for the surgical procedure 100% 99%
Percent of patients whose preventative antibiotic was discontinued 24 hours after the procedure 88% 97%
Percent of patients with appropriate temperature management during the surgical procedure 100% 100%
Percent of patients with appropriate treatment to prevent blood clots after the surgical procedure 100% 98%
   
A Joint Venture of Park Place Surgical Hospital and